Reading, watching, or listening to anything coming from 37signals sparks many emotions: Anger, envy, respect, disgust, regret, and a general feeling of bewilderment.
I’ve heard many developers claim that they could build Basecamp in a weekend. That’s not entirely true – I’ve built one and getting things simple is not as easy as it looks and there is much more involved than just programming.
You could, however, produce something that resembles it in fairly short amount of time. I didn’t realize this but during Jason’s talk at SXSWi he claimed it didn’t even have files sharing at the time of launch, which according to my calculations made it little more than a message board with categories. The anger comes back.
Still, this could be said for other successful web projects like Flickr, Twitter, early MySpace, and others. Most developers could create these applications in short order. Their success is not determined by programming innovation but rather concept and timing.
There needs to be some credit given to 37 Signals for recognizing that fewer features would create happier customers. In their case they created a new type of market category based on simplistic project management for the average user and then dominated this empty category. Now entrenched it’s difficult to topple them especially given that their success is based on simplicity. I said difficult but not impossible.
There is a sensibility in Jason’s insistence that 37signals not abandon the formula that made them successful. “Being good at one thing does not make you good at everything”. That’s good advice.
Still, listing to Jason’s talk in a packed room in Texas you can’t quite shake the feeling that some of their success was due to being in the right place at the right time. Not just because Basecamp is such as simple product (as I’ve already explained), but in the manner of his advice. I could paraphrase a lot of what he said with: just do something really easy, don’t plan too much, don’t try too much, hell you don’t even need a finished product just put it out there and people will come to it.
What I picked up from across the audience (in little snickers and laughs) was it sounds to us like a man who grew up in a biosphere. Just walk down the garden path to get your morning mango – all you need is just hanging on a branch in front of your face. It’s good advice to never carry an umbrella – if you live in a biosphere.
It’s funny because it’s true in his case and he presents this advice with such sincerity he makes you feel that he believes that it must be true for you as well.
I believe that the relative easy path to success has given 37signals a distorted view of the young emerging web. People will continue to want simple but begin to expect more power. More than this they will want the simple to be even simpler and easy to be easier and faster.
The concepts and file metaphors used by Basecamp are entrenched in traditional models that will fall away. 37signals’ refusal to innovate will eventually allow superior products to emerge. It will take one modern innovative powerful free product with an automatic import from Basecamp feature to bring them down.
- BROWSE / IN TIMELINE
- « Downward dog
- » CSS does not = Jesus
- BROWSE / IN Software
- » Something worse than ‘No’
COMMENTS / 7 COMMENTS
Isaac added these pithy words on Oct 24 08 at 11:58 pmHave you seen GeniusRoom? It just launched and has some similarities to Basecamp (although more focused on real-time communications).
admin added these pithy words on Oct 25 08 at 12:19 amNo! We haven’t seen it yet. Thanks for the info!
-Eds
Mark Mader added these pithy words on Oct 26 08 at 12:09 am37signals does have a loyal following…but the number of alternatives is growing - rapidly. A number of customers who have signed up for Smartsheet recently have shared with us that after a six month ‘honeymoon’ period, their Basecamp sites became incredibly tough to manage/keep organized. While I don’t think this is unique to Basecamp, people sound more frustrated than usual. Maybe it’s normal and the flare is caused by missed expectations.
I’m sure Basecamp continues to see new customers coming in the door, but I would bet churn numbers are up pretty considerably from a year ago.
Smartsheet offers a free plan with file upload enabled for those wishing to take a look.
Marco added these pithy words on Oct 27 08 at 8:06 amI had been using Basecamp for 4 years before I realized that there are PM tools that offer much more. I realized that it isn’t all about the simplicity that 37 signals preaches about. Basecamp is totally limited. Thus, I started looking for a new tool that will not be as basic as Basecamp. I’ve seen many and my favorite so far is ProjectOffice.
Gregory added these pithy words on Oct 28 08 at 1:29 amThese are good suggestions. I’ve signed up for GeniusRoom and Smartsheet - I’ll post my opinions when I’ve had a proper chance to test them out. Marco, I’m going to also check-out Project Office this week.
Thanks again for the comments.
Gregory
Aditya Gholap added these pithy words on Oct 30 08 at 2:45 amI personally use Deskaway - almost half the price and more powerful. Im not a fan of Basecamp. I like the way you ended your post. So this free application - how do you think it will be monetized? Or do you think someone will do it just for fun to bring Basecamp down?
Aditya Gholap added these pithy words on Oct 30 08 at 2:49 amWhile we’re at it, this post may give some hints on how this BC alternative can be monetized - http://www.saasburst.com/2008/10/saas-monetization-strategies/
SPEAK / ADD YOUR COMMENT
Comments are moderated.

